FAQ & Contact
Questions from the herd.
Everything you were going to ask anyway, answered with unusual honesty.
What exactly is a wook?
A free-range festival human in its natural habitat. Dreadlocks optional, beard mandatory, vibes immaculate. If you've ever lost your shoes at a show and considered it a fair trade, you may already be one.
Oil or balm — which one does my beard need?
Oil is food: it soaks in, kills the itch, and makes the beast glossy. Balm is discipline: beeswax and shea for shape and hold. Short beard — start with the oil. Longer or opinionated — run both. That's The Ritual.
Is it really 100% natural?
Yes. Sunflower, jojoba, avocado, argan and coconut oils; beeswax and shea in the balm; essential oils at 2%; rosemary extract to keep it fresh. If you can't picture the ingredient growing somewhere, it's not in the jar.
Will patchouli make me smell like a 1971 van?
Only in the best way. Ours is dosed at 2% — present, not preceding-you-into-rooms. Think "interesting stranger," not "beaded curtain."
When can I actually buy this stuff?
Right now. Every scent is in stock and ships within 2–3 business days — Standard runs 5–8 days, Priority/Express 3–5. But small batch means small: when a scent sells out, the next pour takes as long as it takes. If your favorite's in stock, don't dawdle.
Can I put my beard on a subscription?
You can. Beard Oil and Beard Balm both offer Subscribe & Save — 15% off, delivered every month or every two, so the beast never runs dry between festivals. Pick it on the product page under Delivery. Renewals ship at the standard $8 rate — stack your drop to $70 and shipping rides free, same rules as any order. You run the schedule: change how often it ships, skip a delivery, pause, or cancel anytime from your account. Fancy a different scent for the next drop? Just message us and we'll swap it. No hostage situations.
My beard is short. Am I wook enough for this?
The beast starts small. Feed it early and it grows up polite — oil from day one prevents the itchy phase that makes most people quit. The wook was inside you all along.
Do you test on animals?
Only the ones living on human faces. All volunteers. They loved it.
What's your return policy?
If a product doesn't vibe with your beast, write to us within 30 days and we'll make it right — refund, swap, or heartfelt apology ballad. Opened tins welcome; we're not monsters.
Contact
Summon us.
Questions, wholesale dreams, beard emergencies — wire us a transmission. A wook answers within one business moon, usually much faster.
Prefer plain email? support@tamethewook.com · Carrier pigeon accepted, but slow.